Refund Policy
Effective Date: 16th October,2023
1. Overview
This Refund Policy explains the terms and conditions under which refunds for paid quizzes and services offered on cocsit.com (the "Service") are processed. By using the Service, you agree to be bound by this policy.
2. Eligibility for Refunds
a. Refund Requests: To be eligible for a refund, you must submit a refund request within [number] days of the original purchase.
b. Unused Quizzes: We offer refunds for unused paid quizzes, provided they have not been accessed or started.
3. Refund Process
a. Submitting a Refund Request: To request a refund, please contact us at [contact email] and provide the following details:
b. Refund Amount: Please note that in cases of eligible refunds, the refund amount will be equal to the purchase price of the unused quizzes, excluding any processing fees.
4. Transaction Failure and Payment Gateway Delays
a. Transaction Failures: No refund will be provided in the event of a transaction failure or if your account is not updated as per the payment gateway. If you experience a transaction failure, please wait for up to 7 days for the transaction to be updated. If the issue persists, we recommend that you contact your bank or payment service provider for assistance.
We reserve the right to change or update this refund policy at any time. You are encouraged to review this policy periodically for any changes. Your continued use of the Service following the posting of any changes to this policy will signify your acceptance of those changes.
5. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Email: support@cocsit.com Address: Shivamrit Complex, Plot 208, Sector 3, Ulwe, Navi Mumbai, 410206
Thank you for using cocsit.com.